Shipping & Ordering

When can you deliver? - Service Availability

Saturday deliveries:  A $15 FedEx surcharge will be applied for Saturday deliveries. Saturday delivery is not available to California due to the Department of Agriculture limitations.  NOT ALL AREAS HAVE SATURDAY SERVICE.  Please contact Fedex Customer Service at 1-800-463-3339 for further information on Saturday delivery restrictions.

Sunday and Monday deliveries are not available.

Holidays: During holiday periods, it may be necessary to make delivery the day BEFORE or AFTER the requested date. Please specify in the comments if you want us to cancel the order in the event that delivery is not possible on the requested date.

FedEx employees take certain holidays off including Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, and New Years Day. Therefore there is no delivery for the holiday itself or the day after the holiday.

Mother's Day is the busiest floral holiday of the year.  As there are often shipping delays, we recommend scheduling your orders for delivery no later than the Wednesday two weeks before Mother's Day.

Service Delays:  Occasionally FedEx will issue a "Service Delay Announcement" indicating a shipment delays due to adverse weather or other  conditions.  GeckoFarms will not issue refunds during FedEx Service Delays.  All FedEx Service Delays are posted on the FedEx website: www.FedEx.com.

Shipments to California, Arizona and Florida may be delayed due to Department of Agriculture inspections. We do not offer any compensation for deliveries delayed by government inspections. Please schedule time-critical orders to arrive one day sooner.


What addresses can you deliver to?
Addressing Requirements

A complete street address and valid phone number are required for shipping. Partial or incorrect addresses may result in additional charges.

FedEx cannot deliver to PO Boxes or to APO/FPO addresses.

The FedEx driver will not drop off a package without a signature unless you  authorize a "no signature required" delivery.  Please note that you would like your package sent "no signature" in the special instructions for your order (on the billing information page during checkout).


When should we place our order? -
Ordering Deadlines:

Leis, flowers and foliage orders must be received by 3 days before delivery, some leis require a week's advance notice.

We deliver to the West Coast Tuesday-Friday, on the date you specify.

We deliver to the Midwest and East Coast Wednesday-Friday, on the date you specify.


When will the order be delivered?
Package Delivery

A tracking number will be e-mailed to you once it is issued by FedEx.

If no one is available to receive the package at the time FedEx delivers, the FedEx driver will return the package to the FedEx Station. We cannot be responsible for quality issues resulting from this situation.

FedEx delivers to most areas by 5 PM. FedEx will not specify a time, or deliver before or after a certain time.

The FedEx driver will drop off a package without a signature unless you  authorize a "signature required" delivery.   Please note that you would like your package sent "signature required" in the special instructions for your order (on the billing information page during checkout). There is a $3 fee for this service.

We recommend that you alert your recipient to the expected arrival of a package.


How are the leis and flowers packed?

Gecko Farms packs all leis in specially-reinforced boxes.  According to handling requirements for each lei, the leis are:

  • Coolant or foam packing is used as necessary at no extra charge.

  • Misted.

  • Wrapped in florist's plastic sheets or wax paper, loose enough for good air-flow.

  • Surrounded with shredded newspaper to provide insulation and cushioning.

  • An outside layer of newspaper and decorative florist's wax paper.

  • Care Instructions are always included.  Gift Cards when requested on the final Order Form.

 

CALL TOLL FREE
1 (877) 535-3115

Office Hours
8am - 4pm HST

info@geckofarms.com

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