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You are here:
Questions & Answers
GeckoFarms is located on the Big Island, Puna District
Local address:
PO Box 1989
Keaau, Hawaii 96749
Please call us at
1-800-
Our office hours are between 8 AM and 4 PM HST
(10AM in California is 7AM here),
Monday through Friday.
Although we try to be available to answer the phone
continuously during office hours, we do have to step away from the phones
now and then. Please be patient and leave a message, we'll call you
back within the hour.
We do take calls later in the day and on the weekends, but once again -
please leave a message if we're not able to answer immediately. We
answer emails both after hours and on the weekends.
GeckoFarms has been in business about six
years now. Our lei-makers; however, have been making professional
florist-quality leis for two generations (and they're training up the
next!).
Our focus is delivering the best and freshest leis to the Mainland at
Hawaii prices. Every order is important! We never forget
that your order is for a significant event or expression: birthdays, gifts,
graduations, funerals, parties, thank-you's and many, many weddings.
The website is developed, programmed, and maintained in-house. Please
let us know if you have problems or suggestions.
ONE: Our new shopping cart is also a quote system. The shopping cart will automatically calculate Bulk Lei Order Discounts, Shipping costs, tropical flower shipping, and book shipping several pages before your financial information is required. Place items in the cart and remove them as you build the order - the discounts and shipping will be re-calculated as required.
TWO: We have an email-based quote form. You will receive a quote within 24 hours. Your email address is required for us to email the quote to you.
THREE: Email your request to marymay@geckofarms.com. You will receive an answer within 24 hours.
FOUR:
Please call us at
1-800-345-3133
We accept:
credit cards,
as well as Money Orders and checks (as long as the checks clear before the
delivery date).
We guarantee you'll be completely satisfied
with every lei we sell. If you're unhappy with any leis from our lei stand,
for any reason, we will replace them or refund your money. No
questions asked.
However; there are a few events which void our guarantee:
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FedEx announces a Service Delay.
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You provide us with an incorrect address.
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Holiday service delays.
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Delays resulting from the recipient not being at the delivery location to accept the package, if it was not sent "no signature".
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We do not offer any compensation for deliveries delayed by government inspections in California, Arizona, and Florida. Please schedule time-critical orders to arrive one day sooner.
"Gecko Farms is completely committed to protecting your privacy. We will not sell, give away, or trade any information collected here on our website or from emails. We use the information that you provide to process orders, e-mail occasional updates and provide better customer service.
When you place an order with Gecko Farms, we need your name , address, email address, mailing address, phone number, credit card number, and expiration date. This allows us to process and fulfill your order in a timely manner. We do not share this information with anyone."
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[Hawaiian
Leis] - [Tropical Flowers] - [Order
Form] -
Contact us by
e-mail: Orders@geckofarms.com
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